Over the last twenty years of our activity in Sales Force Automation we have come across many organization models and user support methodologies adopted within our clients' organizational structures.
Łukasz Potrzyszcz Director International Implementation Department
We offer dedicated service mechanism for global producers.
Building on this rich experience we have designed a dedicated service mechanism for our solutions addressing a number of characteristics and requirements. This includes geographical dispersion of the system users, response times to the reported problems, client's internal procedures (request workflow, integration with internal ticketing systems), as well as the monitoring of SLA terms and conditions.
With all that in mind we are able to offer our clients a range of services that guarantee top quality in the area of system delivery (Project Management, Consulting, Blue Printing, Training, User Acceptance Test support, Post go-live hypercare services and user support - Help Desk), providing hardware infrastructure for the central system and the communications infrastructure, system platform administration, maintenance, application development/software updating, continuous system maintenance and extended mobile devices services (the latter available in our domestic market Poland only).