6 key steps of making your company KPI driven:
- First of all set the targets for your sales force on an appropriate grain level and enable your sales representatives to track their achievements. Make it possible to track KPIs at the level of individual sales representatives.
- Make it possible to track the KPIs in real-time. Allow your sales representatives to monitor their progress in achieving assigned targets on their mobile devices right after the completion of each and every customer call.
- Focus on Perfect Store to ensure a perfect moment of truth experience at the POS. Use this set of innovative KPIs to achieve the best sales results in the stores visited by your sales force.
- Use Retail Activity Optimisation to push your sales representatives to enter a new level in tracking target execution.
- Link your sales force’s actions to a compelling motivation scheme. Make your mobile staff hunt to accomplish their KPIs in the most effective way for their own wallet as well.
- Coach your sales force to increase their knowledge and skills based on the KPIs helping your managers to assess each employee.
Mobile Touch provides a wide range of enablers to put your KPIs into action. We believe that HQ’s standards can only be put alive if you combine innovative concepts like Perfect Store, Retail Activity Optimisation, Motivation and Coaching.
Dr. Andreas Enders VP international Sales and Implementations